refund & return policy

Refund & Returns Policy (TurnReal3D)

Overview

At TurnReal3D, every item is 3D printed to order. Because your product is made specifically after purchase, please review this policy before placing an order.

Returns & Exchanges (Custom / Made-to-Order)

• Returns or exchanges are not available for custom or personalised items.

• If your order is damaged, defective, or not what you ordered, we’ll help resolve the issue.

If Your Item Arrives Damaged or Defective

If your order arrives broken, damaged, or clearly differs from what was described, please contact us within 48 hours of delivery.

When you message us, include:

• Your order number

• Unedited (uncut) video showing the unboxing

• Clear photos of the damage/defect

After review, we may provide, at our discretion:

• A replacement item, or

• A refund (full or partial) to the original payment method

If You Receive the Wrong Item

If you receive an incorrect item, contact us within 48 hours of delivery with:

• Your order number

• An uncut video of the unboxing

We will arrange shipment of the correct item at no additional cost.

Order Cancellations

Once production starts, cancellations are not accepted.

Refund Timing

If a refund is approved, it will be issued back to your original payment method within 7–10 business days. Your bank/card provider may take additional time to show the credit.

Non-Refundable Situations

We cannot offer refunds in cases such as:

• Change of mind after production has begun

• Incorrect shipping address provided by the customer

• Damage caused after delivery by the customer

• Items sent back without prior approval/authorization

Contact

For returns, defects, or wrong-item issues, email us at: contact@turnreal3d.com